SHIPPING POLICY
Shipping Costs
UK = FREE P&P
Republic of Ireland = £9.99 flat rate
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INTERNATIONAL = USA, CANADA, EU =
£24.99 for up to 1- 4 items
£34.99 for up to 5 - 8 items
£49.99 for up to 9 - 12 items
Please contact us for price for 12+ items
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TIP: the best way to check shipping costs to your destination is to add items to your shopping basket and then go to the check out page, input your location and we can then calculate fee.
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EUROPEAN TAX Collection
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At EasyWindowBox.com we want your buying experience as easy and stress free as possible, that's why when ordering from EU Countries we add your local tax to your order, BUT we will contribute to the "admin fee" the courier adds for this service, so your order gets to your door without any hidden charges. So when you have added your items to your basket and headed to the check out page your local taxes are added, clear, simple and straight forward. We then book your parcels and pay for this DDP (delivery duty paid) Any further questions please don't hesitate to contact us.
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USA Import ​duties
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Unfortunately there is a 10% IMPORT Tax/ Tariff/ Duties for us to pay when shipping to the USA now. So when ordering from the USA you will see an increase to your cart/ basket at checkout- we take this 10% and then are able to pay the IMPORT duties when it is due with the shipping company- therefore no hidden surprises at your end and we can make a smooth delivery for you.
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Canada Import duties
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Unfortunately there is an 15% IMPORT Tax duty for us to pay when shipping to Canada- so when ordering from Canada you will see an increase to your cart/ basket at checkout- we take this 15% and then are able to pay the IMPORT duties when it is due with the shipping company- therefore no hidden surprises at your end and we can make a smooth delivery for you.
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USEFUL SHIPPING INFO
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Once we have received and checked your order we will then, pick, pack and dispatch it ASAP.
We use Royal Mail 48hr Tracked Small/ Medium parcel from 1kg + for UK.
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USA, Canada, Other Locations: International Courier is used with FULLY trackable service.
Please allow up to 5-14days for delivery and check emails for trackable link, thank you.
RETURN POLICY
If for some reason you are dissatisfied with your order please contact us to discuss any issues you have and we hope we can resolve them. Else if you still want to return your items you will have to arrange the return at your end for the safe return of your items to us, here in the UK. Once we have received them and checked items over we will then issue a refund minus a small admin charge of £10.00 sterling. But please feel free to contact us for any help with the return process, thank you.
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Return addres:
JESENT Ltd
Unit 9, Lower Edgebold Ind Est, Hanwood, Shrewsbury, Shropshire, SY5 8NY, UK
Phone: (+44) 07527-899008
Email: info@jesent.co.uk
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PAYMENT METHOD
All our payment methods are safe and secure. We use Stripe and Paypal payment gateway systems for credit/ debit card purchase through our website. If you desire to purchase over the phone we use the SumUp payment system where a text message or email will be sent to you, so you can follow the safe payment instructions.
WHOLESALE INQUIRIES
If you would like to stock this unique product on your shelves please contact us.